Lisa has spent over 20 years working in strategy, innovation, change, and transformation for some of the world’s largest organisations. She started in law and traditional consulting firms, where she developed strong mediation and negotiation skills. As a consultant, she has worked with a range of clients including ANZ Bank, SA Power Network, Sydney Children’s Hospitals Network, the NSW Department of Education, FaCS, the Ministry of Health, and CBA. She recently played a crucial role providing strategic advice on engagement and culture change for the global CFO and COO leadership teams at UBS. Lisa helps clients consider problems from different angles and create a strong case for change.
WE HELP LEADERS ALIGN
AND ACCELERATE DECISIONS
How might we quickly frame, generate, pick, prototype, and test solutions for engaging customers in a future store front and gallery zone?
Telstra had already worked extensively to establish a future retail store concept. Using a high-fidelity prototype and over 200 customer tests, the design of much of the store had been set. However, their brand and design teams were not yet satisfied that they had found the right way to entice and engage customers in its store front and device gallery zones.
By facilitating a four-day design sprint, Pivot was able to help a multidisciplinary team of experts quickly frame, generate, pick, lo-fi prototype and test possible solutions to their challenge. While not every design hypothesis was validated, the team were ultimately able to devise better solutions while avoiding any costly hold-up to the launch of a future store pilot.
Telstra launched a pilot store in Melbourne in March 2018. In 2019, Telstra was awarded the Store Concept of the Year at the Inside Retail Retailer Awards, for its first Future Retail Environment activation at The Glen, Vicinity Centres in Victoria.
Use a design sprint to help the Telstra team uncover more effective ways to entice and engage customers through its store fronts and device gallery zones.
Telstra went on to improve key elements of its store design as a whole and launched a pilot store in Melbourne in March 2018. In 2019, Telstra was awarded the Store Concept of the Year at the Inside Retail Retailer Awards, for its first Future Retail activation at The Glen, Vicinity Centres in Victoria.